Palm

Update 1.20 for the Treo 650

Missing data? Looping resets? Errors? If you encounter issues while trying to install the Treo 650 Updater, see our troubleshooting suggestions.

 

Was the update successful?

To check if the update worked:
  1. Press Phone/Send
  2. Press Menu
  3. From the Options menu, select Phone Info (/I).
  4. If the update was successful, the Software version number will be Treo650-1.20-LAP.

 

Restore data and settings

When you sync after the update is complete, the smartphone data that was backed up will be restored. Here's how to restore a few items that are not backed up via HotSync:

  • Bluetooth pairing
    If you paired Bluetooth wireless devices, you will need to re-pair those devices now. The secure pairing files are not backed up or restored with synchronisation. See your user guide for more about Bluetooth settings on your device.

  • Wireless email and calendar
    Programs that sync wirelessly only, such as Exchange ActiveSync and Xpress Mail, may appear to be missing data until a wireless sync occurs. Perform a manual wireless sync to restore emails, calendar appointments, and other items.

  • Treo Voice Dialing
    If you previously had this software on your smartphone, you will need to re-download and re-install it. It is not backed up and restored when you sync. If you kept a record of your registration key when you purchased Treo Voice Dialing, re-enter the registration key when asked. If you lost the registration key, you'll need to contact Handango for a replacement registration number based on your smartphone's electronic serial number. At the time of writing, Handango can be reached at 817-548-2153 or support@handango.com.

 

Troubleshooting during & after updater

 

Personal data is missing or incorrect

  • Did you perform the final HotSync operation? Sync again if necessary. Select your existing user name if asked.
  • Did you select the incorrect user name when you synchronised? Your data is tied to a specific user name. When you sync after the update is complete, you need to select the user name you had before the update. Here's how to change back to the correct user name and restore your data:
    1. Perform a hard reset. This wipes out the current (incorrect) user name and user data, but your smartphone will retain the update.
    2. Synchronise. Important: When asked for your user name, select the old user name you were using before you changed it. The backed up personal data and applications will be restored to your smartphone.
  • Programs that sync wirelessly only, such as Exchange ActiveSync and Express Mail, may appear to be missing data until a wireless sync occurs. Perform a manual wireless sync if necessary, then check your data.

Smartphone screen turns on every 30-60 seconds

  • This is an issue identified with the Palm Universal Keyboard driver. You will need to turn the keyboard application off when not using the keyboard.
    1. Press Home .
    2. Launch the Keyboard application.
    3. Select Off.

"Not enough memory" error during installation

  • Make sure you're running the "Treo_650_Updater_1_20_LAP.exe" installer from a local (not shared network) drive. This error may appear when running it from a shared drive.

Smartphone loops in continuous resets during or after update

  • You may be running conflicting software that needs to be disabled or deleted: click here for more information.
  • Perform a hard reset to break the loop, then re-install the updater from the beginning.

Smartphone displays message "Error updating ROM"

Under rare circumstances you may experience this error on your smartphone. This can be caused by third-party software running during the update. Here's what to do:

  1. On your smartphone, press the center button to dismiss the error message. Do not touch or quit the installer on your PC. Leave it alone for now.
  2. Ensure your smartphone is plugged in to your HotSync cable.
  3. Press the HotSync button.
  4. The installer will detect the error and re-install the update using an alternate method. It will reset your device and create a temporary account. Follow the onscreen instructions to complete the update.

Smartphone displays message "Device Customizer Treo 650 Release. Cannot find operation application"

  1. On your smartphone, press the center button to dismiss the error message. Do not touch or quit the installer on your PC. Leave it alone for now.
  2. Ensure your smartphone is plugged in to your HotSync cable.
  3. Press the HotSync button.
  4. The installer will detect the error and re-install the update using an alternate method. It will reset your device and create a temporary account. Follow the onscreen instructions to complete the update.

Smartphone stalls on "Updating Treo ROM" screen

If your smartphone appears to be frozen on this screen, here's what to do:

  1. Wait at least one full minute before assuming the update has stalled.
  2. If after one minute you still see this screen, do not touch or quit the installer on your PC. Instead, press the center button on your smartphone. Then clear error any error messages by pressing the center button again.
  3. Ensure your smartphone is plugged in to your HotSync cable.
  4. Press the HotSync button.
  5. The installer will detect the error and re-install the update using an alternate method. It will reset your device and create a temporary account. Follow the onscreen instructions to complete the update.

Smartphone appears to be locked to carrier after update completed

  • Updaters from Palm have no effect on the subsidy lock state of your smartphone.
  • The person from whom you purchased your formerly-owned Treo smartphone may have misrepresented or masked the lock state of the phone to inflate the sale value. We recommend that you contact the seller.