The DTA transfers your basic PIM (personal information management) data: contacts, calendar events, tasks, and memos/notes to your webOS device. (Memos/notes transfer is available on Windows computers only.)
No. The DTA is not synchronization software. Rather, the DTA performs a one-time, one way export of your data from your desktop organizer to your webOS device.
Go to palm.com/migrate-webos on your computer. Follow the onscreen instructions to transfer data to your webOS device.
Your data must be in Palm Desktop, Outlook, Mac Address Book, or iCal to be found and transferred by the DTA. The DTA cannot export data directly from another device, handheld or device.
Does your organization provide Exchange email in Outlook? The DTA does not export data from a copy of Outlook that syncs with a Microsoft Exchange ActiveSync (Exchange) server. You don't need the DTA to get your Exchange data onto your device; you just need to set up an Exchange account on your device. Contact your IT department to learn if your organization uses Exchange.
You can use the DTA more than once to do one-way data transfers to the same device from different PIM applications. If you use it to do multiple transfers from the same PIM, however, you are likely to get duplicate data on your device.
The DTA does not transfer the following kinds of data that you might have on an old Palm device:
When you use the DTA to transfer data to your device, the last step of the process requires you to choose an account on your device to receive the data you transfer.
You can select an online account like Google or Exchange to receive the transferred data. These accounts synchronize with your webOS device, and you can access the data from your desktop computer as well as your device. We strongly recommend that you set up such an account before you use the DTA to transfer your data (see instructions at palm.com/dta).
If you prefer not to set up an online account, then you must select to transfer the data to your Palm profile account. Data stored in your Palm Profile account is backed up daily to your Palm profile on a Palm server. All data backed up to your Palm profile is encrypted and cannot be accessed by anyone, including Palm, it can only be restored to your device. Data in your Palm profile account can only be accessed on your device by the profile owner (you). If you want to add to or edit data in your Palm profile account, you must do so on your device.
Note If you select a sync account, such as Google, your contacts and calendar events are transferred to that online account. If you select Palm Profile, your contacts and calendar events are transferred to your device only and backed up to your Palm profile daily. If you select an Exchange account, your tasks are also transferred to that account online (along with your contacts and calendar events). If you select any other type of account, your tasks are transferred to your device and backed up to your Palm profile.
When you run the Data Transfer Assistant, your phone will ask you where you want to move the data you transferred. Put a little thought into this decision, as it may affect your future ability to manage and export information displayed on your phone.
Here are some considerations for each method:
Microsoft Exchange (Exchange ActiveSync, or EAS)
Palm Profile (backup)
After your data is transferred to your device, you set up a sync relationship between that data and your Google email, calendar and contacts. You will no longer sync with Palm Desktop or Outlook.
If you have tasks and memos in your previous application, these are moved to your device. They will not sync with Google. Instead, they are backed up to your Palm profile.
You can use the DTA more than once to transfer data to the same device. When asked where you want to transfer data from, don't pick the same app twice. Doing multiple transfers from the same place may cause duplicate data to show up on your device.
No, the Data Transfer Assistant is not synchronization software. The DTA performs a one-way transfer of data to your device, and then your device synchronizes that data with one of the online services supported by Palm's Synergy feature (Google, Microsoft Exchange or backup to your Palm profile). Any changes you make in Palm Desktop or standalone Outlook are not reflected on your device. Google replaces these applications as your organizer.
If you want to continue synchronizing with your current desktop organizer (iCal and Address Book), a third-party solution may help you do this. Learn about third-party solutions to sync with desktop apps ...
The import happens application by application and can take anywhere from a few minutes to one hour. It is important to give your device time to complete the transfer.
To see if a data transfer is working, you can check for imported information on various apps on your device. For example, to verify whether contacts are still importing, open Contacts, select Menu > Preferences & Accounts, and then select Palm Profile (if that is the destination you are downloading to). The number of contacts continues to increase if contacts are still being transferred.
DTA generates an activity and error log file called DTA Logs.txt, which is saved to the desktop. If there are skipped entries, they are logged in a file called DTA Skipped Entries.txt, which is also stored on the desktop.
If the DTA completes successfully on your computer, but you don’t see any options to continue the transfer on your phone, then you did not use the version of the DTA compatible with the version of webOS on your phone. There is a version of the DTA that is compatible only with phones running webOS 1.x, and another that is compatible only with phones running webOS 2.0 and higher. Here’s how you can tell what DTA version you used:
Because of these differences, if you complete the desktop DTA export with the wrong version of the DTA, the device-side DTA does not launch. You must use the correct DTA.
Applications that work on your old Palm OS or Windows Mobile device (they have a PRC, PDB, or CAB file extension) do not work on your new webOS phone. Check App Catalog on your phone to see if there is a version of the application that runs on the webOS platform, or an emulator that enables you to run Palm OS applications on your webOS phone.
Photos that you viewed using the Media application of Palm Desktop are stored on your computer in My Documents/My Pictures/Palm Photos. Phones that run on the webOS platform support photos in the JPG or GIF formats. Follow these steps to transfer the photos to your webOS phone:
Check the following:
Try the following:
Tip If you have trouble finding your PST file, open My Computer (Windows XP) or Computer (Windows Vista), navigate to the folder where you expect to find the PST file, and then click Tools > Folder Options; click the View tab, select Show Hidden Files, and then click OK.
Try the following:
You may have duplicate contacts if the contacts are duplicated in the online source (for instance, if they are listed twice in Google Contacts and you are synchronizing with Google), or if the contacts are transferred from multiple sources and they are not automatically linked together using the Palm Synergy feature. Try any of the following if you have duplicate contacts:
If a note associated with a contact is larger than 200KB, the DTA does not transfer the contact or note. You’ll need to locate the original contact and manually recreate it on your device (see Using Contacts ).
If after running the DTA you see only your Outbox folder on your phone, there is an issue with your Exchange account. The Exchange server you are trying to connect to requires forms-based authentication.
You may have trouble using the DTA if other applications on your computer detect your phone and open automatically. For example, when a photo management app detects a USB device with a DCIM folder capable of exchanging photos with your computer, it opens automatically. To successfully use the DTA, do the following to prevent these other applications from opening: